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Installation and Troubleshooting - Knowledge Base
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Application Diagnostic and Repair Tool

This program provide some diagnostic and repair functions for cases when your program will not start. It does not require installation on your computer. Just download to any folder and double click the file to run it. Download a fresh copy to be sure you have the latest function.

Download

Latest release:
Version.release: 1.22
Date: July 13, 2017
Size: ~90Kb
Pre-requisite: Microsoft .Net Framework 4.0 or later

General Instructions

  1. IMPORTANT: Close the application program before running this Diagnostic Tool.
  2. Double click the downloaded file to start the tool. It does not require installation.
  3. Pick your Product version from the Product Selector. (see Figure 1.)
  4. Now select an Action (see below) to perform from the menu. Action results detail is listed in the textbox after running the action.
  5. If the action fails and you don't know why based on the message, copy and paste the results text into an email and send it to Support.

Diagnostic Actions

These actions provide information that can help diagnose problems. Support may request that you email the results on one of these actions. These actions will not alter any program control data files.

Repair Actions

These actions can help clean corrupted program control data files from your installation. They DO NOT affect any program work data files you may have saved from the program. You should contact Support regarding your problem before running any of these Reset Actions since each action may cause some configuration data loss. Support will advise you on which (if any) of these actions can help with your issue. You also may need to reactivate the program after these actions.

Copy Results

Copies the results text of any executed actions to the Windows clipboard. You can then paste the text into an email to send to Support or into a text file for your records.

Figure 1. Application Diagnostic Tool
Figure 1. Application Diagnostic Tool