Table of Contents : Installation and Trouble Shooting : Knowledge Base

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1. Contacting Support

1.1 How to Contact Support
- 1.1.1 When to Contact Support
- 1.1.2 What To Do First
- 1.1.3 What to Send to Avoid Delays
1.2 Program Configuration Data
- 1.2.1 How to Get the Program Configuration Data
- 1.2.2 If the Program Will Not Start

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2. Program Installation and Backup

2.1 Our Software is Verified and Trusted
- 2.1.1 Certified Clean
- 2.1.2 Tested using VirusTotal
- 2.1.3 Scan with Microsoft Defender
2.2 Installing Our Programs
- 2.2.1 Follow Standard Windows Install Procedure
- 2.2.2 Download
- 2.2.3 About Administrator Rights and Program Installation
- 2.2.4 How to Install with 'Run As administrator'
- 2.2.5 Program Installer Steps
- 2.2.6 Security Warning Message
- 2.2.7 Keep the Installer Program
2.3 About Checksum
- 2.3.1 How to Verify a Checksum
2.4 Program Activation
- 2.4.1 Lost or Missing Activation Code
- 2.4.2 How to Activate
- 2.4.3 Activation Requires Internet Access
- 2.4.4 If Activation Fails
- 2.4.5 Common Reasons For Activation Failure
- 2.4.6 Activation and Your Privacy
2.5 Microsoft Edge Download Issue
- 2.5.1 Workaround Options
- 2.5.2 MS Edge Download Process
- 2.5.3 Blocked Download Issue - Explanation
2.6 Old Program Versions - Downloads
- 2.6.1 Download an Older Version Installer
- 2.6.2 Sound Mill - Older Versions
- 2.6.3 Video Mill - Older Versions
- 2.6.4 Matrix Mic and Player - Older Versions
2.7 Backing Up Program Work Files
- 2.7.1 Backup Overview
- 2.7.2 Backup Program Settings
- 2.7.3 Backup User Documents
- 2.7.4 Backup Media Files
- 2.7.5 Program Backup
2.8 General Migration Cook Book
- 2.8.1 Migration Overview
- 2.8.2 General Migration Steps and Tips
- 2.8.3 Step 1 - Install program on New Computer
- 2.8.4 Step 2 - Copy program settings file
- 2.8.5 Step 3 - Transfer user work documents
- 2.8.6 Step 4 - Transfer media files
- 2.8.7 Step 5 - Check for Migration Errors
- 2.8.8 Step 6 - Transfer the Program License
- 2.8.9 Step 7 - Validate Your Work Files
2.9 Sound Mill Specific Migration Steps
- 2.9.1 Sound Mill Specific Migration Steps
2.10 Other Program Specific Migration Steps
- 2.10.1 Video Mill Specific Migration Steps
- 2.10.2 Matrix Mic Specific Migration Steps
- 2.10.3 Tempo Game Clock Specific Migration Steps

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3. .Net Framework Prerequisite

3.1 Verify Your .Net Framework Version Level
- 3.1.1 Verifying .Net Framework (Windows 10/8/7/Vista)
- 3.1.2 Verifying .Net Framework (Windows XP)
3.2 About .Net Framework Level
- 3.2.1 Can Two or More .Net Versions Co-Exist?
- 3.2.2 .NET Framework 4 Client Profile vs .NET Framework 4 Full
3.3 Install .Net Framework
- 3.3.1 Installing a New Version of .Net Framework
- 3.3.2 .Net Framework Download Links
- 3.3.3 Instructions

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4. Operating System Prerequisites

4.1 OS Supported by Program Prerequisites
- 4.1.1 Microsoft Reference Link
- 4.1.2 Windows Versions
- 4.1.3 DirectX 9.0c - No longer a Pre-Req
- 4.1.4 About Windows Server OSes
4.2 OS Service Packs
- 4.2.1 Windows Online Resource Links
- 4.2.2 Installing Windows Service Packs
4.3 Program Information for Windows XP Versions
- 4.3.1 Download Windows XP Final Releases
- 4.3.2 Software Prerequisites
- 4.3.3 General Information and Consideration
4.4 Windows XP - End of Support

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5. Common Windows Setups

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6. Trouble Shooting Steps

6.1 Program Performance
- 6.1.1 Performance Tips
- 6.1.2 Tuning Windows Performance
- 6.1.3 Monitoring with Windows Task Manager
- 6.1.4 Windows Housekeeping Tasks
6.2 Program Won't Start After Installation
- 6.2.1 Step 1: Start the Program in Test Mode
- 6.2.2 Step 2: Check and Install Pre-requisites
- 6.2.3 Step 3: Antivirus or Firewall Interference
6.3 Trouble Shooting Common Problems
- 6.3.1 Downloading and Cache Issues
- 6.3.2 Common Errors Encountered
- 6.3.3 Step 1: Verify that you are using the latest release
- 6.3.4 Step 2: Uninstall, then Re-Install
- 6.3.5 Step 3: Check Program Pre-requisites
- 6.3.6 Step 4: Check Program Session Log
- 6.3.7 Step 5: Start the program in Test Mode
- 6.3.8 Step 6: Repair the installation
6.4 Windows Event Viewer
- 6.4.1 Opening the Event Viewer
6.5 Test Mode
- 6.5.1 How to Start the Program in Test Mode

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7. Common Error Messages and Symptoms

7.1 Common Error Messages and Symptoms
- 7.1.1 A. First, Restart your computer
- 7.1.2 B. Installer Program will not start.
- 7.1.3 C. Unable to install because a newer version...
- 7.1.4 D. Program will not start, no error message
- 7.1.5 E. Program window has disappeared
- 7.1.6 F. Program window frozen
7.2 Invalid Signature Message on MSI (Installer) Download

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8. Tools

8.1 Key Mapper Tool
- 8.1.1 What Are Action Shortcuts?
- Remote control device
- 8.1.2 Key Mapper Tool - Overview
8.2 IPC Connect Tool
- 8.2.1 Description
- 8.2.2 Download
- 8.2.3 User's Guide
8.3 SendTo_UDP Tool
- 8.3.1 Description
- 8.3.2 Download
- 8.3.3 Usage
- 8.3.4 Instructions
8.4 Screen Coordinates Tool
- 8.4.1 Description
- 8.4.2 Instructions
- 8.4.3 Menu Items
8.5 WindowZ Tool
- 8.5.1 Description
- Manipulate Desktop Windows - Command line tool
- 8.5.2 Instructions
- 8.5.3 Commands
8.6 Sound Mill X3 - Migration Procedure
- 8.6.1 Why is Sound Mill X3 Migration Required?
- 8.6.2 Can I Skip Migration?
- 8.6.3 Migration Steps
- 8.6.4 Preparation Tasks
- 8.6.5 Running V2 and X3 Side by Side
- 8.6.6 Changes to Output Groups and Devices Setup
- 8.6.7 Procedure to Revert Back to V2
- 8.6.8 FAQ - Migration Frequently Asked Questions
8.7 Sound Mill X3 - Migration Tool
- 8.7.1 Sound Mill X3 - Migration Tool Description
- 8.7.2 Instructions
- 8.7.3 Program Settings Migration
- 8.7.4 Sound List Migration
8.8 DirectX Test Tool
- 8.8.1 DirectX Test Tool

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9. DirectX 9.0c Prerequisite (Legacy)

9.1 Verify DirectX Level
- 9.1.1 About DirectX 9.0c
- 9.1.2 Verify DirectX Level
- 9.1.3 DirectX 10+ vs. DirectX 9.0c - Windows 10/8/7/Vista Considerations
9.2 Verify DirectX Level Manually
- 9.2.1 Easiest Way to Check for DirectX 9.0c
- 9.2.2 Registry Check for DirectX 9.0c (Windows 10/8/7/Vista/XP)
- 9.2.3 Verify DirectSound Date (Windows XP)
- 9.2.4 Verify DirectSound Date (Windows 10/8/7/Vista)
- 9.2.5 Test DirectX Sound (Windows XP)
9.3 Install DirectX
- 9.3.1 Install DirectX
- 9.3.2 Help! DirectX Won't Install
9.4 DirectX Test Tool
- 9.4.1 DirectX Test Tool

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10. General

10.1 About the Knowledge Base
- 10.1.1 Objective
10.2 Windows Restore Point
- 10.2.1 How to Create a Restore Point
- 10.2.2 What is a Restore Point?

Microsoft, Windows, DirectSound, DirectX, are either registered trademarks (®) or trademarks (™) of Microsoft Corporation in the United States and/or other countries.

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