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Installation and Troubleshooting - Knowledge Base
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Install DirectX

Attention: DirectX 9.0c is no longer required as a pre-requisite for the latest Version/release of any of our products. This information is provided only for users of older versions.

Install DirectX


Important Considerations

Install Instructions and Download Link
Figure 1. Microsoft Download Center - DirectX End-User Runtime (for 9.0c)
Figure 1. Microsoft Download Center - DirectX End-User Runtime (for 9.0c)

Help! DirectX Won't Install

A few users in the DirectX forums have reported that DirectX would not install on their machine and are getting this error message:
Error: (32) - The process cannot access the file because it is being used by another process.

You can try rebooting your computer, then proceed directly to the DirectX Install before starting any other programs.

If that still fails, a reported solution is to boot the computer in Safe Mode , then run the DirectX installer. Choose Safe Mode with Networking if you are going to use the DirectX Web Installer link above.