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Installation and Troubleshooting - Knowledge Base
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Install Miscellaneous

Windows Media Player

Verify: Windows Media Player 12 (WMP) is included with the installation of most Windows versions and editions. However, you may need to turn on the feature. WMP 10 or 11 should also work, but latest version is always recommended for latest fixes and enhancements.

Install: You may need to "turn on" the WMP feature. Go to Windows Control Panel > Programs and Features > "Turn Windows Features on or off." (the link is in upper left corner of the screen).

Windows Installer

Verify: In general, if our program setup (installer MSI file) starts when you double click the file, you likely have a sufficient level of the Microsoft Windows Installer (Microsoft Windows Installer 3.0 or later). If the MSI will not run, check your Microsoft Windows Installer 3.0 prereq level. In Windows Explorer, navigate to this file C:\Windows\System32\msiexec.exe . Right click on the file to open its Properties dialog. On the Version tab, select the Product Version item. The value should be at least "3.1" or later.

Install:
Download link: Download Latest Microsoft Windows Installer . Latest version may vary depending on your operating system.

Web Browser

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