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Installation and Troubleshooting - Knowledge Base
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OS Supported by Program Prerequisites

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For the lastest, up to date information, potential changes and service pack requirements, see this Microsoft list of .NET Framework Operating System Requirements.

Windows Versions

Our programs are supported on the following versions of Windows®. The Microsoft .NET Framework is a pre-requisite which comes pre-installed on Windows 10/8. And can be downloaded and installed separately on Windows 7/Vista/XP (free).

Supported Windows Versions

Supports All versions of Windows 10/8/7/Vista, and XP (see XP notes below). x64 (64bit), x86(32bit) and "N" editions for all versions. Explicit exceptions are noted below.

NOT supported on these Windows Versions

NOT supported on: Windows 10 S (which restricts program installs to ONLY Windows Store apps). All Windows XP Media Center Editions. Windows XP Reduced Media Editions, Windows XP Tablet PC Edition, Windows XP Starter Edition.

Windows 7 (SP1) Note

Windows 7 must have service pack 1 (SP1) installed.

Windows Vista Support Withdrawl

As of July 2018, withdrawl of support for Windows Vista began for some products. Check the Product's Prerequisites page for a detailed list of OS support.

Windows XP Notes

Development on XP versions of our software ended in late 2015. You can still install the final XP releases, but they will be missing new features introduced after XP development ended. See the program Release Notes for dates of final XP releases. For XP releases, you must have Windows XP Service Pack 3 installed.

We no longer provide customer support for our programs when run on Windows XP platform. Future program releases (including any new features) will NOT be regression tested to work on Windows XP. Customers should consider upgrading to a newer version of Windows. Microsoft officially ended support for Windows XP on April 8, 2014

DirectX 9.0c - No longer a Pre-Req

The latest versions of our programs no longer require DirectX 9.0c.

About Windows Server OSes

The .Net Framework does run on many Windows Server OSes including many editions of Windows Server 2008 and Windows Server 2003. We do not test on those Server OSes and therefore do not officially support them. However, you can install the program and test it in trial mode on these OSes. Check the Server section of the .NET Framework Operating System Requirements.