In most cases, running the program in Test Mode will force an error message popup (Figure 2) when a problem is encountered.
You should hopefully get a dialog box popup with an error message (similar to Figure 2). Paste the error message into an email and send it to our Support email address.
How to copy the error message - You can copy the error message text (Figure 2) to the Windows Clipboard by keyboard CTRL+A (Select All) then CTRL+C (Copy). Or if that does not work, take a screen shot of the message dialog (ALT+Print Screen).