Installation and Troubleshooting : Knowledge Base
Program Configuration Data
How to Get the Program Configuration Data
- Start the program and go to
Help > About
- Click the
button to copy the data to the Windows clipboard.
- Paste the data into an email and send to Breakthru Software Support.
For old versions of our programs without the
right-click in the textbox, then from the context menu, choose Select All, then Copy .
After successful program activation, you activation code will be shown as the License Id in this dialog.
About dialog with Configuration Data
If the Program Will Not Start
If you can't start the program to get to the
dialog, send this information.
- Product name, edition, version and release number.
- Windows version and service pack. (ex. Windows 7 Home, service pack SP2)