MP4(H.264) is the recommended video file format.
See the Help page for more detail on the Recommended File Format.
Note that MP4(H.264) will have the following MediaInfo (see Listing 1 below):
MP4 container: MPEG-4, Id=mp42
Video Codec: Advanced Video Codec, Id=avc
Writing library: x264
HandBrake - Recommended Converter
You can use any conversion program you prefer. If you don't have a converter, our recommendation is HandBrake. It's free, open-source and has shown solid results.
Save Original Source File - It is a best practice to save your original source file(s) in case you decide to change the conversion output settings later.
Select Source - (Figure 1) You can drag-drop the source video file to the Source selection panel or browse to Open a source. After the source file is entered, click Cancel to close this panel.
Destination - (Figure 2) Choose the Destination folder and filename for the output file. If you are using the Windows Documents folder (default), you may want to create a HandBrake folder under Documents. Make sure the Destination filetype is ".MP4".
Video Output - - (Figure 3) The Video Output recommended settings below worked well in our testing for very good quality and performance. You can vary from these settings as desired. Be sure to see the HandBrake Documentation for details on these settings.
Recommended Settings
See Figure 3.
Container - Set to "MP4".
Video Codec - Set to "H.264" .
Framerate - Set to "Same as source" and "Variable".
Quality - Set to "Constant Quality", with an RF value in the range 12 to 20. Lower RF values create better quality (sharpness) with somewhat larger file size. This setting is a compromise between compression vs larger file size and video sharpness. You should note that the quality slider is logarithmic (not linear) for x264. This means small movements in the numbers can have large results. RF=0 is lossless (no compression) but is not recommended because you'll end up with video file size much larger than the source, but doesn't look any better. (see User's Guide for full details.)
Audio - "AAC" audio output is the default. Other AAC options are available on the Audio tab.
Start conversion - Click the Start button to begin conversion. Processing will take from a few seconds up to a few minutes depending on source file size and Video Output settings.
Notes
Handbrake allows you to add SRT subtitles (for foreign language translation captions). (on the Subtitles tab)
You can adjust output aspect ratio (width x height) on the Picture tab if needed. (Figure 2)