Refund Policy

Our first goal is satisfied customers. Please be aware that we will be glad to work with you resolve any problem to your satisfaction. And the 30 day refund period will be extended while we work with you.

However, if, within 30 days of your purchase, you determine that the product does not meet your needs, just follow our refund procedure and we will refund your payment, no questions asked. Specify "30 Day Money Back Guarantee" as your reason for refund request. If you care to share your reasons, please include them. We are always trying to improve our products to meet new customer requirements.

Refund Procedure

You MUST follow these steps to request a refund:

1. Program De-activation   - You must de-activate the program. Go to Help--De-activate on the program's main menu. De-activation will return a Refund Authorization RMA code .
2. Make a Refund Request   - With your Web browser, go to our Refund (RMA) Web Form by clicking this link. The Web form shown on Figure 1 will load. Click the RMA Request button. Paste the RMA code into the form. Add a reason for refund request. Then click the Go.

We will validate your Refund Authorization RMA code and your refund will be submitted for processing within two business days. You will recieve an eMail stating that your refund has been processed by us. Refunds will take on average 7 to 14 days to be processed by the credit card company and show up on your credit card statement. This time is due to internal processing within the credit card company which is outside of our control.

If you lose your RMA code, program de-activation also creates a file in your My Documents/ProgramName folder. The file is named "Program Refund Authorization.txt" and contains the RMA code .

* Tip: Use Windows keyboard short cuts Ctrl-C and Ctrl-V to perform Copy and Paste respectively.