Breakthru Software
Translation
"Breaking down barriers to your innovation."

Refund Procedure

Refund Policy

Our first goal is satisfied customers. Please be aware that we will be glad to work with you resolve any problem to your satisfaction. And the 30 day refund period will be extended while we work with you.

However, if, within 30 days of your purchase, you determine that the product does not meet your needs/requirements, just follow our RMA refund procedure and we will gladly refund your payment. If you care to share your reasons, please include them. We are always trying to improve our products to meet new customer requirements.

Refund Procedure

You MUST follow these steps to request a refund:

  1. Program De-activation  (Program De-activation ) - You must De-activate the program. From the program main window, Go to Help > De-activate on the program's main menu. De-activation will return a Refund Authorization RMA code .
  2. Send Refund Request Email (Send Refund Request Email) - Email the Refund Authorization RMA code to Support.
  3. Reason (Reason) - In the Email, specify "Refund Request- 30 Day Money Back Guarantee" as your reason for the refund request. Or other reason if applicable.

We will validate your Refund Authorization RMA code and your refund will be submitted for processing within two business days. You will receive an eMail stating that your refund has been processed by us. Refunds may take up to 7 days to be processed by your credit card company and show up on your credit card statement. This time is due to internal processing within your credit card company which is outside of our control.

If you lose your RMA code, program de-activation also creates a file in your My Documents/ProgramName folder. The file is named "Program Refund Authorization.txt" and contains the RMA code .

Program License Transfer Procedure

Your program license is tied to one computer and is registered to the computer via activation. To transfer your program license to another computer , you must follow these steps.


Steps
  1. Perform the Refund Procedure above. But for Reason , specify "Program License Transfer Request".
  2. Install the program on the machine that you want to transfer the license to.
  3. Start the program and go to Help > About. Click the Copy button to copy the Program Configuration Data to the Windows clipboard.
  4. Paste the Configuration Data into an email and send it to Support.

Support will validate the RMA code and transfer the license to the new machine (within 24 hours when the request is received Monday through Friday). You will be informed via email once the transfer is completed. Then you should be able to activate on the new machine. The limit is three (3) transfers.