Breakthru Software
Translation
"Breaking down barriers to your innovation."

Program License Transfer Procedure

Program License

Your program license entitles you to run the program on one computer only. The license is registered to the computer via program activation. To transfer your program license to another computer, you must follow these steps below.

Support will validate the RMA code and transfer the license to the new machine (within 24 hours when the request is received Monday through Friday). You will be informed via email once the transfer is completed. Then you should be able to activate on the new machine using your original activation code.

Limit: Two (2) transfers.

Fee for Missing RMA Code: If you do not provide the De-activation RMA code (see below), there is a processing fee ($20.00 USD). Contact Support for payment instructions.

Lost RMA code - If you lose your RMA code, program de-activation also creates a file in your Documents/ProgramName folder (ex. Documents/VideoMill). The file is named "ProgramName Refund Authorization.txt" and contains the RMA code.

Procedure Steps

You MUST follow these steps to request a program license transfer. Missing information will cause a processing delay.

  1. Program De-activation - You must De-activate the program. From the program main window, Go to Help > De-activate on the program's main menu.
    • RMA code - De-activation will return an RMA code which you need to send to Support as proof of De-activation.
  2. Install the program on the new computer that you want to transfer the license to.
  3. Start the program on the new computer and go to Help > About. Click the Copy button to copy the Program Configuration Data to the Windows clipboard.
  4. Send License Transfer Request Email - Paste the RMA code and the Program Configuration Data into an email and send it to Support. Specify "Program License Transfer" in the email subject line.