Breakthru Software
Translation
"Breaking down barriers to your innovation."

Support

Contacting Support

e-Mail

Click here to eMail to Support.

Contact Support for the any of the following. We'll be happy to help.

  • Presale questions.
  • Installation problems.
  • Program errors.
  • Web site issues and broken links.

In most other cases, especially for program usage questions, please direct your question to the User Forum.

Instant Message Support is available and may be the quickest way to resolve an issue (rather than inherent delays of trading multiple emails with Support). Contact Support to schedule an IM Chat -- specify your preferred IM service.

Before emailing Support, we recommend you see What to Send to Avoid Delays.

Support requests are monitored Monday through Friday during business hours. Maximum response time to email is 24 hours.

User's Forum

Forum

Breakthru Software Users Forum

Use the Forum to communicate with other users, post your comments, share tips, ask questions, and offer suggestions. All post-sale product usage questions MUST go through the forum.

Knowledge Base

Knowledge Base

Installation and Trouble Shooting Knowledge Base

See the Knowledge Base for detailed information on program installation, software prerequisites, trouble shooting steps, explanations of common error messages, and problem diagnostic tools.

Error Log and Problem Determination

Follow these trouble shooting steps to fix most common post install issues. Our products will write error messages to the program log file in most cases. View the log by going to Help -- Session Log from the program main menu. If you cannot fix the error based on the message, please copy and paste the error message in any emails to Support. Most recent errors are found at the bottom of the log file.

General FAQs

Forum

Frequently Asked Questions

Follow these trouble shooting steps to fix most common post install issues. If you are getting an error message, email it to Support. Check the FAQs before contacting support. These FAQs apply to all of our products.

Activation Issues

Activation

Details On Activation.
Retrieve lost activation code.

Your activation code should arrive in your email In-box within a minute or two after completing your purchase. If the email does not arrive, check your spam folder in case your mail server mistakes it as spam. Contact us if you fail to receive the activation email. If you have problems or questions about activating, go here for more details on activation.

Lost activation code: If you lose your activation code, or you did not receive it via email after purchase, go to this link for immediate retrieval: Retrieve lost activation code

Check Release Notes

Release Notes

Each product has a Release Notes section which lists bugs that have been discovered and fixed. Always check there first to see if a newer release has fixed a problem you are experiencing. Also, new releases are free and most contain new and enhanced functions, so don't miss out.


Release Notes for Products

Purchase Terms and Conditions

Buy Now

Your purchase indicates you have read and agree to our Terms and Conditions.

Refund Procedure

You MUST follow our refund procedure to request a refund.

Edition Upgrades

Please follow the Edition Upgrades procedure if you want to upgrade your program license from one edition to another.

To Transfer Your Program License to Another Computer

You must follow the Program License Transfer procedure.

Awards

Software awards and certifications received by our products.

Software Publishers

All Software Publishers are granted permission to list our products on a download site or on a community links page if you comply with the following. You must notify us via the email link above that you intend to list one or more products and the Web url of the listing site or page. Also you must specifically state that you have read and agree to our listing permissions. You may use and resize screen shots to fit Web page design as needed. Listing our products on a Warez site (a software piracy site) is strictly prohibited. Listing permission may be revoked at our discretion without prior notice.

Listing materials are available at these links:
Sound Mill Pad file, Sound Mill screen shots
Matrix Mic Pad file, Matrix Mic screen shots
Tempo Game Clock Pad file, Tempo Game Clock screen shots

Windows Operating Systems Supported

Windows logo

Windows® 10/8/7/Vista, XP Service Pack 3 . See the complete list of Microsoft® Windows® Operating Systems Supported based on the Program Prerequisites.

The Windows XP (Service Pack 3) versions are still available for download but are no longer being actively developed. See the program's Release Notes web page for the date of the last Windows XP, End of Development release ( typically year end 2015).

Money Back Guarantee

100% Satisfaction Guarenteed Our products come with a Risk Free, 30 Day, Full Money Back Guarantee. Simply follow our refund process.

Operating Systems

Windows logo Our products run on:
Windows 10/8/7/Vista/XP SP3
64bit, 32bit, and "N" editions
(See a few exceptions and see note on XP support.)

Instant 30-Day Evaluation Key

Evaluation Key Get an Evaluation Key in 60 seconds. It will unlock all the features of the program for all editions and allow you to save your work. No obligation. No order forms. No marketing emails -- Just a key. Enjoy.

Certified 100% Clean

Download.Com Certified icon
All of our products are Tested and Certified by Download.com to be free of viruses and spyware. Install your trial copy with confidence.

Customer Stories

Customer Stories Read how our Customers have excelled! And please consider joining our Customer Stories Program. We want to hear your story!

User Forum

User Forum icon Please take advantage of the Breakthru Software User Forum to find tips, learn how to use advanced features, and share your expertise. You might even make a new friend or two.

Get New Release Notifications

New icon Get email notifications of new releases as soon as they are published by subscribing to the product category on the User Forum . Maintenance releases are free and often contain new product features. Don't miss out. Join today.