Support

Avoid delays when emailing Support by including your program configuration data . And include as much detail as necessary to help us with problem determination. Related error messages are sometime found in the program log (found in Help -- Session Log).

Use the email link on the Contact page. Support requests are monitored Monday through Friday. Typical response time to email is 24 hours.

User's Forum

Use this forum to communicate with other users, post your comments, share tips, ask questions, and offer suggestions.

Sound Mill Users Forum

General FAQs

Check these frequently asked questions before contacting support. These FAQs apply to all of our products.

Activation issues

Your activation code should arrive in your In-box within a minute or two of purchase. If you have problems or questions about activating, go here for more details on activation.

Lost activation code: If you lose your activation code, or you did not receive it via email after purchase, go to this link for immediate retrieval.

Retrieve lost activation code

Check Version History

The Version History section within the product pages on this Website indicates any reported bugs that are being worked on. Always check there first to see if a newer release has fixed the problem you are experiencing.

Error Log and Problem Determination

Our products will write error messages to the program log file in most cases. View the log by going to Help -- Session Log from the program main menu. If you cannot fix the error based on the message, please copy and paste the error message in any emails to Support. Most recent errors are found at the bottom of the log file.

Purchase Terms and Conditions

Your purchase indicates you have read and agree to our Terms and Conditions.

Refund Procedure

You MUST follow our refund procedure to request a refund.