Product icon Help book icon Remote Media Manager (RMM) : User's Guide

Program Menus


RMM uses Cue-List files (.XML file extension) exported from Sound Mill and Video Mill (export is under the IPC menu). The Cue-List files contain information about the items in the Soundlist and Medialist.

Menu items

File Open by Drag/Drop

You can open a Cuelist file by Drag/Drop from any file manager (ex. Windows File Explorer).

Figure 1. Cue-List File Workflow
Figure 1. Cue-List File Workflow

File toolbar

  • File toolbar - Buttons (from left to right): New Cuelist, Cuelist File Open, Save Cuelist, View Cuelist Details, and program Options.
File toolbar
File toolbar

Edit Cuelist

See separate Cuelist Management page.


Menu items


The Actions menu items functions are the same as the Play Actions buttons listed on the Quick Start page.


The Player menu items are listed on the Player page.


The Voice menu items are listed on the Voice Interface page.


Menu items

Standard Terms

The Standard Terms are terms that are associated with the Play Control Actions buttons (Figure 3). Each term can be one word or a multiple word phrase. They are used for the Voice Interface and optionally for tooltips on the buttons. There are two reasons you may want to change these from the program defaults: 1) For national language translation of action names; 2) For a preferred word for one or more actions when using RMM as a kiosk.

When viewing the Standard Terms, the action associated with the term (Term Usage) is listed next to the Applied Word(s).

There are 12 Standard Terms: "Play", "Stop", "Pause", "Resume", "Cancel", "Item", "Previous", "Next", "Page Up", "Page Down" , "Home", "End". For example, if your language is set to Spanish, then change "Play" term to "Reproducir", etc (Figure 2). "Item" is interpreted by the voice engine as 'the selected Cue item'.

Figure 2. Edit Standard Terms
Figure 2. Edit Standard Terms

User Interface Lock (UI)

This allows you to lock/unlock the Admin features of the UI. When untrained/novice users are given access, you may want to hide adminstrative features from these users by locking the UI. When locked some menus are not available. You are prompted to enter the Admin password for authorization. The Admin password must be set in the Options to use the Lock feature.

Menu items


  • View Help - Opens the Contents page for the program Help document in your Web browser.
  • Session Log - Opens the application log. If you encounter errors when running the program, detailed error messages may get posted to this log. The messages may be helpful in determining corrective actions. Copy and paste any related error messages to emails when communicating problems to Support. The log is a simple text file. You can delete messages from previous sessions if you only want to see today's messages.
  • Web Site and Support - Opens the Support Web site page in your browser.
  • Check for Updates - Will ping our Web site to get lastest version.release (V.r) level and compare to your program V.r. If a later V.r is available, you should go to the Web site to download and install it.
  • Activate - The program must be activated to unlock full program function. A valid purchase order Transaction Id is your Activation code. Activation will attempt to connect to the our Website to validate your code. Your computer firewall may ask if the program is permitted to access the Web. You need to allow it to access the Web this one time. No private or personally identifiable information is transferred in this process. The activation is good only for the computer on which the program is activated. This program is licensed on a one machine per order number basis.
  • Misplaced Password Removal - Allows Removal of program UI Lock password in the event you forget the password . You are prompted for your customer activation code to access this feature. Your customer activation code can always be retrieved via our Website Customer Self Service form.
  • About - Program version and release information. Licence agreement and publisher Website link. When communicating problems to Support, please include this information in your email by copy and paste.
Figure 3. RMM Tool - Locked User Interface
Figure 3. RMM Tool - Locked User Interface


  • Clicking Play Twice When Running a Script - If you click Play a second time without first stopping the Script, the RMM progress bar may zero out and appear as if nothing is playing. If you click Scan for Playing Media on the Remote Tools toolbar it should restore the progress bar indicator. In any case, when the next item in the script begins playing, the progress bar will be updated.
  • Running Concurrent Scripts - RMM will allow you to start concurrent scripts, however the RMM progress bar will change every time a media item starts playing in any script. In this case, the best way to determine status of a script is to select the RMM cue, then click the Get Remote Status on the Remote Tools toolbar.