Please always check these FAQs for answers before contacting support.

Activation

Q: Do I have to allow the program to access the Internet to Activate?
A: No, there is a method to activate without connecting to our Web server. It is not quite as convenient since it requires a couple manual steps but it is available if you prefer. See the details on Local Activation.

Q: What do I do if Activation fails after several attempts?
A: See the section titled "If Activation Fails" on the Activation Details page.

Q: How do I move my copy of the program to another computer?
A: First, de-activate the program on the first computer. Go to Help--De-activate on the program's main menu. De-activation will return an RMA code . Email the RMA code to Support and state that you want to move the program to another computer. Support will validate your RMA code and reset your customer record so that you can activate on the new computer.

General

Q: I get and installation error, "Insufficient privledges". What's wrong?
A: Your Windows user id needs "Administrator" privileges to install programs to the C:/Program Files folder. If you are not able to log on with an "Administrator" id, just create a new folder (ex. C:/Programs2 ) and install to that folder. You are guaranteed to have 'write' access to any folder you create.

Q: The program starts but crashes and/or an error message pops up. What's wrong?
A: Restart the program and go to 'Help--Session Log' file. Error messages in the log may give you more information about the failure.

Q: The Log messages did not help solve the problem. What now?
A: eMail an error report to Breakthru Software support. Our Support page lists the information you should include when reporting problems to support. Providing the requested information will help speed the problem determination and in most cases is required to trouble shoot.