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FAQsFAQ Frequently Asked Questions

Also see the General FAQs that apply to all of our products. Please always check these FAQs for answers before contacting support.

User Forum

User Forum icon Please take advantage of the Breakthru Software User Forum to find tips, learn how to use advanced features, and share your expertise. You might even make a new friend or two.

Questions

Question: I installed this program but it will not start and there are no error messages?

Answer: You may be able to produce an error message by starting the program in Test-Mode. If you get an error message, email it to Support.

The most common reason is that a pre-requisite program is missing or back level -- usually .Net Framework 4 (free download from Microsoft) See Prerequisites page.

Question: Will Matrix Mic interfere with the Windows master audio device settings?

Answer: No. In fact, you set the master volume and speaker system by clicking the taskbar icon or going to the Windows Control Panel -- Sound and Audio Devices applet. All master settings in this applet are applied to Matrix Mic . Volume levels set in Matrix Mic will be relative to the Windows master volume.

Question: Can I use other sound programs along with Matrix Mic ?

Answer: Yes. Other programs such as Windows Media Player (WMP) may be used along side Matrix Mic . Some audio programs will stop producing sound when the user clicks on another application window. Matrix Mic will continue producing sound.

User Forum

User Forum icon Please take advantage of the Breakthru Software User Forum to find tips, learn how to use advanced features, and share your expertise. You might even make a new friend or two.