Also see the General FAQs that apply to all of our products.

Please always check these FAQs for answers before contacting support.

Q: I installed Sound Mill but it will not start and there are no error messages?
A: The most common cause for the program failing to start is that one or more of the program pre-requisite software programs are not installed. Double check the program prerequistes. You can also force an error message by starting the program in TESTMODE (see the bottom of the Setup page). The resulting error message should give a clue to what problem is occuring.

Q: What is the advantage of using DirectX as an audio driver?
A: Sound Mill uses Microsoft DirectX DirectSound (a free download) as an audio driver. Unlike some other audio driver software packages, DirectX will detect advanced features of your computer audio hardware and utilize those hardware acceleration features. Hardware acceleration generally results in much better quality sound production. Programs that do not use hardware features simulate effects using the computer CPU which may overload the computer or produce sluggish performance. DirectX DLLs are also well tested and will not lead to destabilizing the computer.

Q: Does Sound Mill support other sound formats other than Wav files?
A: As of Version 2, yes. See the Overview page for the complete list.

Q: Will Sound Mill interfere with the Windows master audio device settings?
A: No. In fact, you set the master volume and speaker system by going to the Windows Control Panel -- Sound and Audio Devices applet. All master settings in this applet are applied to Sound Mill. For example, volume levels set in Sound Mill will be relative to the Windows master volume. 3D effects are dependent on the type of sound system you have selected (stereo, surround, quad, 5.1, 7.1, etc.). You may also use programs provided with your audio hardware such as a Graphic Equalizer.

Q: Can I use other sound programs along with Sound Mill?
A: Yes. Other programs such as Windows Media Player (WMP) may be used along side Sound Mill. Some customers report using Sound Mill for sound effects and WMP (and other programs) to play music during intermission.