FAQsFAQ Frequently Asked Questions

Also see the General FAQs that apply to all of our products. Please always check these FAQs for answers before contacting support.

User Forum

User Forum icon Please take advantage of the Breakthru Software User Forum to find tips, learn how to use advanced features, and share your expertise. You might even make a new friend or two.


Question: I installed this program but it will not start and there are no error messages?

Answer: This is most likely a missing or back level software Prerequisites. See Trouble Shooting Common Problems to fix most common post install issues. If you are getting an error message, email it to Support.

Question: My MP4 video plays fine on the Primary display. But it freezes when I move the Media Screen to a Secondary display.

Answer: There is a known problem with the standard Windows Media Foundation codec when playing MP4s. See this Knowledge Base article, Codec Configuration for MP4, for a codec tweak to solve it.

Question: My video won't play. It just shows scrambled pixels or it freezes on the first frame.

Answer: This is almost always a codec problem. Standard Windows codecs are designed first and foremost to support WMV formatted video. You will either need to install a codec that supports your video's format or convert the video to a WMV file. For more detail on codecs, read the short Codec section in the User's Guide.

Question: The program's menu bar is missing. How do I restore it?

Answer: This can happen occasionally on initial program install (a .Net quirk with some display configurations). To restore the menu bar, start the program, then type this key combination, Ctrl+Alt+R. Now close and restart the program.

Question: There are too many toolbars. Can I hide some that I am not using?

Answer: Yes, go to View > Toolbars > Show/Hide Toolbars. You can hide or show any toolbars you desire. And the Arrange Toolbars menu item will put all visible toolbars into neatly arranged rows.